Reach, Reimagined

Reach 2020 Update


We have been closely monitoring the COVID-19 pandemic and its impact on our customers, distributors and partners worldwide. Each of you plays a critical role in delivering essential services to keep your customers and communities safe and healthy. Focusing on providing essential services to your customers is the priority, and we know that even months from now you may be operating with constrained resources.

With that in mind, the 2020 Xylem Reach Conference will be reimagined from an in-person event to a digital experience. Click here to be the first to learn about our digital experience offerings and to be notified when registration opens for Xylem Reach 2021 in New Orleans.

Frequently Asked Questions


How do I sign up for the virtual experience?

We’re in the process of creating the virtual experience. Stay tuned for more details on how to Connect, Learn and Grow.

I have already registered for the conference. Will I receive a refund?

You have two options if you have already registered. You can either defer your registration to Xylem Reach 2021 in New Orleans or we will refund your payment. To proceed with either option, please contact reach@xyleminc.com.

What happens to hotel reservations?

You can still cancel your hotel reservation at no cost. Please contact the hotel directly to process your cancellation.

Will Xylem be refunding exhibitor fees?

Exhibitors have two options. You can either defer your registration, fees and space to Xylem Reach 2021 or we will refund your payment. If you elect to receive a refund now, you will then need to reserve your space for 2021 when registration for that year opens. To proceed with either option, please contact reach@xyleminc.com.

How do I sign up for the virtual experience?

We’re in the process of creating the digital experience – we can’t wait to share it with you. Stay tuned for more details, and you can also always visit the My Sensus Portal for support.

Will there be a cost to attend the Reach digital experience?

All Reach 2020 digital experiences will be free of charge and broadly accessible.

Where/on what platform will the digital experience take place?

We're in the process of reimagining the conference and evaluating the different ways to widely provide content. We will share more details about where the digital experience will be hosted when it’s ready.

Want to stay in the loop?

We'll keep you up to date about the digital experience programming and details about how to register for Reach 2021 in New Orleans!

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